Return/Exchange Policy

 

All unworn merchandise may be exchanged or refunded if returned within 14 days of receiving
 

Returns may be sent back via Fed-Ex, UPS or U.S. Mail

 

Return Address:

Peter Fox Shoes

151 First Ave.  #172

New York, NY 10003

212-431-7426
 

*Please note, this is only a shipping and mailing address, not a store

 

Please email us at info@peterfox.com to let us know you are shipping a return

 

Payments

We accept Mastercard, Visa and Discover.  We also accept Personal Checks via phone orders.


Taxes

New York State customers are subject to 8.875 % Sales Tax


Shipping

All orders are shipped and insured via Federal Express.  Ground, Second Day and Standard overnight are available.

Shipping fees are calculated when you place your order.  We require a signature on the package unless you indicate otherwise.  We bear no responsibility if a package with a waived signature is lost.

 

Foreign orders

We do ship overseas, although sales are final due to customs and duty fees. To insure proper sizing please email us and we will correspond and advise you on fit. All International orders must be shipped to the billing address of the credit card.  International shipping is charged a flat rate $60.00 fee. Not all countries qualify, depending on their import shipping rules.

 

Fitting advice

Peter Fox Shoes are made in Italy and tend to fit small.  We recommend going up a half size if your foot is wide or if you fluctuate between two sizes.  Narrow feet should order their true size.  Brides especially should order a bit roomy since you will be on your feet for a long period of time.  We ship all of our shoe with extra "shoe cushions" for added fit and comfort.

 

Dyeing Silk Shoes

We now offer shoe dyeing!  We will dye your silk shoes to match your gown or color swatch.


1)  The charge is $45.00 and includes free return ground shipping.

2)  A two week lead time is required, this does not include shipping times.

3)  A fabric swatch is needed


If you decide to use a local shoe dyer, we will provide test fabric swatches, we recommend checking with your local bridal shop for a reputable dyer.
Read more about Shoe Dyeing on our blog   http://peterfoxshoes.blogspot.com/2010/11/dyeing-silk-shoes.html


Othe shoe dyers in New York City:

Jim’s Shoe Repair

50 East 59th Street

New York, NY  10022

212-355-8259

 

Leather Spa

10 West 55th St.

New York, NY  10019

212-262-4823

* This used to be "Shoe Service Plus", it's the same owner, they have moved across the street

 

Evelyn and San Shoe repair

400 East 83rd Street

New York, NY  10028

212-628-7618
 

 

All three shops will receive orders through the mail and ship back.  You will need to provide them with a fabric swatch.

Dyeing times may vary, please contact the individual shops to make arrangements.
 

An added benefit to shoe silk shoes is: if they are dyed for your wedding, they can be dyed again to a darker color such as navy, dark brown or black, you can re-use them as an evening shoe.

*We are not responsible for any dye jobs that are not satisfactory
* White silk shoes that are reduced more than 25% may have small fabric imperfections.  We will only sell a style if we feel that the flaw is small and won't effect the "look" of the shoe, any flaws are cosmetic only.
 


Browse Categories
Shopping Cart
Your cart is empty.