Return/Exchange Policy
All unworn merchandise may be exchanged or refunded if returned within 14 days of receiving
Returns may be sent back via Fed-Ex, UPS or U.S. Mail
Return Address:
Peter Fox Shoes
151 First Ave. #172
New York, NY 10003
212-431-7426
*Please note, this is only a shipping and mailing address, not a store
Please email us at info@peterfox.com to let us know you are shipping a return
Payments
We accept Mastercard, Visa and Discover. We also accept Personal Checks via phone orders.
Taxes
New York State customers are subject to 8.875 % Sales Tax
Shipping
All orders are shipped and insured via Federal Express. Ground, Second Day and Standard overnight are available.
Shipping fees are calculated when you place your order. We require a signature on the package unless you indicate otherwise. We bear no responsibility if a package with a waived signature is lost.
Foreign orders
We do ship overseas, although sales are final due to customs and duty fees. To insure proper sizing please email us and we will correspond and advise you on fit.
Fitting advice
Peter Fox Shoes are made in Italy and tend to fit small. We recommend going up a half size if your foot is wide or if you fluctuate between two sizes. Narrow feet should order their true size. Brides especially should order a bit roomy since you will be on your feet for a long period of time. We ship all of our shoe with extra "shoe cushions" for added fit and comfort.
Dyeing Silk Shoes
We now offer shoe dyeing! We will dye your silk shoes to match your gown or color swatch.
1) The charge is $40.00 and includes free return ground shipping.
2) A two week lead time is required, this does not include shipping times.
3) A fabric swatch is needed
If you decide to use a local shoe dyer, we will provide test fabric swatches, we recommend checking with your local bridal shop for a reputable dyer.
Read more about Shoe Dyeing on our blog http://peterfoxshoes.blogspot.com/2010/11/dyeing-silk-shoes.html
Othe shoe dyers in New York City:
Jim’s Shoe Repair
50 East 59th Street
New York, NY 10022
212-355-8259
Leather Spa
10 West 55th St.
New York, NY 10019
212-262-4823
* This used to be "Shoe Service Plus", it's the same owner, they have moved across the street
Evelyn and San Shoe repair
400 East 83rd Street
New York, NY 10028
212-628-7618
All three shops will receive orders through the mail and ship back. You will need to provide them with a fabric swatch.
Dyeing times may vary, please contact the individual shops to make arrangements.
An added benefit to shoe silk shoes is: if they are dyed for your wedding, they can be dyed again to a darker color such as navy, dark brown or black, you can re-use them as an evening shoe.
*We are not responsible for any dye jobs that are not satisfactory
* White silk shoes that are reduced more than 25% may have small fabric imperfections. We will only sell a style if we feel that the flaw is small and won't effect the "look" of the shoe, any flaws are cosmetic only.